Jul
15

What’s the Best Time to Cold Call?

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Cold calling is expensive and usually fairly ineffective… however it still has to be done. Many salespeople still go in and pitch rather than knowing how to ask questions to uncover needs and wants. Even worse they do it at the wrong time. “Most sales reps make cold calls basically when they feel like it. … Continue reading »

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Jun
20

Staff and customers an unpredictable mix – achieving better customer service standards!

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Some basic staff must do’s Something so basic you would wonder why it needs a mention. Know your product so you are the expert, know your company so you are an expert and know your customers real buying motives so you are the expert. So what is a real buying motive… hmmm it’s a Mercedes… Continue reading »

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