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Hi Ric,

This is something that I have learned about selling and customers.

“When your selling something first you need to make sure that it meets the needs [or wants] of people you’re trying to sell to however remember that no matter what… “your customer is always right”. You need to build a good relationship with them because if you can build trust with them then more than likely they will buy from you over and over as long as you have what they want to buy.

This is just my experience from being in sales for years. I’m no expert however I have learned a few things along the way.

- They [the prospects] are wanting something that will fix their problem or help them with what ever it might be.

- Also you need to have a good attitude with them in other words be nice to them ask them if there’s anything you can help them with or if they don’t want what they bought then offer them money back or see if they might want to exchange the item for something else or so [to maintain long term loyalty].

- Most important thing you will not always sell something, people like to look around first to see if they can get a better deal or for a lower price.

- Always treat your customers the way you would want to be treated and you just might see results. With out any customers then you don’t have a business. One thing I learned was that after they buy from you always tell them than you for doing business with you or buying because like I said before if you don’t have customers  then you want have a business at all to sell things.”

Gary Wilson
http://thewilsonenterprises.com

Thanks Gary… rictownsend [items are Ric addins/edits]

PROSPECTING TIP:

Ask if they look in the phone book, you think I’m joking, bet most of your sales staff have never even thought of it. Those who have are often intimidated…. it’s a lot of names and it looks like a lot of work, “hmm best not tie up the phone, a customer might be trying to call me”… Slip outside and grab a couple of your sales “experts” and ask them how they prospect, (take your blood pressure pills with you).

ANOTHER SIMPLE PROSPECTING TIP:

Where to prospect… existing customers, suppliers, colleagues, investors, advisors, associates, family, friends, acquaintances, researched leads, past customers, public presentations, civic activities, networking, trade shows, competitors internet sites, next door

REFERRALS:

If the sale is made and the order signed, salespeople (as against order takers) should then ask, ”Fred who do you know that might also benefit from this product/service/widget”. All to-do lists and of course sales reports should include a referrals section and if they don’t come back with at least one from each satisfied customer find a sharp object and insert it where it will inflict the most pain.

TRIAL CLOSES:

The sales person’s thermometer. This is where the sales person asks the potential customer to purchase the goods or service during the sales interview to test how hot or cold the prospect is. It can also be used to uncover buying objections. Just for fun ask your sales people to tell you about the last time they used a trial close and what happened. If they can’t tell you (or look at you as if you crawled out from under an old piece of cheese) place the following add “SALESPEOPLE WANTED”

DECISION MAKERS:

Have your salespeople send you a list of names and positions of the people they contact and see how many secretaries, purchasing officers, clerks and other strange characters they are talking to. If they have developed a “milk run” just to keep their call rate up remember the experts tell us (last time I heard) it costs about US$220 per call. That’s a lot of money to smile at a secretary who can’t approve any purchases.

NO FEAR:

Sales people need to overcome their fear of rejection and have no call reluctance. They need to understand risk in their profession comes from developing too few customers and prospects, not from having too many. They have to accept rejection as part of their life and do not allow a prospect’s rejection to effect and control their mental attitude. Fear can be reduced by planning, being prepared for every step of the selling process backed by solid product knowledge. Even a well developed prospecting script with prepared responses to all of the major questions and objections they might encounter can help.

DESTROY THE SALES SCRIPT… DON’T PITCH

Selling, or more correctly helping the prospective customer through the process of deciding that what you have to offer is a worthwhile solution to satisfy his or her wants (or needs if you must) should be a conversation not a one, two, three (or ten) act play. If you or your salespeople are using a script (and many still do) you are probably not listening to the customer you are just pitching. You need to let the customer explain what he or she wants and then know enough about your product or service to explain how it provides the solution or benefit desired.

BONUS TIP: IT IS VERY HARD TO FIND NEW CUSTOMERS AT OUR DESK… GET OUT THERE