Depending on the size of area you are able to service you may find some locations more fruitful than others. I once trained bank mangers to cold call to look for prospects. Almost to a man they wanted to travel miles to “industrial areas” often over an hours drive away. Depending on what you are selling often you can find prospects next door. The point I am making is that the search for business needs time spent on research. Say you are selling restaurant equipment you need to find the very new i.e. just being established and the getting older, needing plant renewal type businesses. Just calling “willy-nilly” can be a great time waster. Also be careful not to develop a “milk run” where you are just calling on your old favorites because they are easy to talk to.

As part of your territory analysis you need to put together files on your target market players using such sources as government surveys, census information, trade publications, local newspapers and customer feedback.

Giving speeches or delivering seminars in your geographic area can also uncover potential customers. Local Rotary Clubs for example are always looking for speakers. You can’t go along and do a sales pitch however you could talk about, as an example: “the latest technical and cost saving benefits of modern air conditioners” if you were in the business of selling air conditioners. If you establish yourself as a local expert in your field buyers will often seek you out. In other words as well as knowing the potential customers in your territory you need to have a good grasp of the ‘third party’ lead generation opportunities within your geographical area and how to best utilize them.

Define customer “trigger events” and develop systems to alert yourself when they occur.

(An important facet of finding hot prospects from an article on BNET Australia and from which the basis of this article was built.) “Trigger events are circumstances that make it more likely that a customer will buy from you. For example, if you sell management consulting, a trigger event might be a customer announcement of a management change. Similarly, if you sell supply chain software, a trigger event might be the announcement of a merger.”

To expand on this concept I offer this. A true professional in sales will not just be an expert in his or her product. A true professional salesperson needs to an expert in the user of his/her products business as well. One of the best salesmen I ever met was a finance broker who specialized in arranging finance for earth-moving and construction equipment. He was great at his job because in addition to understanding finance and banking he knew as much about earth-moving and construction as his customers. He particularly new when new projects came up for tender and who the likely winner would be and off he would go to see them.

Recognizing trigger events is one of the most powerful attributes that a successful “hot prospect” focused salesperson can develop.

Helping the prospect through the buying process should be a conversation not a one person narrative. If you are using a script you are probably not listening to the customer nor understanding their wants… you are just pitching and pitching isn’t selling.

Are you working very very hard and still not making the sales?

THEY KEY TO BETTER SALES IS TRAINING YOUSELF TO BECOME THE CUSTOMER’S ‘ASSISTANT BUYER’

Do you look for the five steps of the buying process?

ATTENTION
INTEREST
CONVICTION
DESIRE
PURCHASE

Do you know how to respond effectively to the prospects state of mind and emotions at each of the five stages?

Have you done a sales training course, read a book or even an article on sales in the last 30 days?

If you want to be a real “SALESPERSON” which of the following phrases describe you…

1. long term associate
2. partnership seeker
3. trustworthy individual
4. communicative and a good listener
5. human relations expert
6. product/service expert
7. problem solver
8. referral getter
9. lead generator
10. attractive and well presented
11. caring and considerate
12. often with the customer
13. welcome if you call in unexpectedly,
14. always positive and active
15. someone to respect.

FLOGGING OR PITCHING IS NOT SELLING, IT’S A CON, SELLING IS KNOWING HOW TO BEST SOLVE A CUSTOMERS PROBLEM WITH THE APPROPRIATE SOLUTION

If you need the sales script you have not reached the level of selling competence in the product knowledge area (features, advantages and benefits) that you will need to succeed!

DO YOU UNDERSTAND AND PRACTICE THE “DON’T SELL, LISTEN” PRINCIPLE?

Being sold makes us all uncomfortable; pressure is pressure no matter how slickly it’s applied.

The book ‘High Probability Selling’ (Abba Publishing Company), by Ruben & Werth, proposes that the salesperson’s objective is ‘not to get the prospect to buy, rather to find out if there is a mutually acceptable basis to do business’. Sales success comes from being an expert in human relations; it’s about earning respect, using effective communication and particularly it’s about listening.

LISTENING to what you are being told during a sales appointment is still the best way to find a sale. By listening rather than talking you can uncover what the prospect is looking for and then you can provide the ‘fix’.

Just before I finish…

*Here is the link for direct page viewers return to main career success blog to check out other posts!

While you’re here take a look at the free blank resume form just in case after the last two posts you think selling as a career is just a bit too hard!

REMEMBER it is hard if not impossible to listen, think and talk all at the same time!

Finally: If you do stay in sales and practice long and hard enough it can be on of the most personally rewarding and financially rewarding careers you can have.

AND

Its the product of the product that your customer is seeking… they don’t want your ALKA SELTZER nor even relief from pain they want to get on with what is important to them!

Ask if they look in the phone book, you think I’m joking, bet most of your sales staff have never even thought of it. Those who have are often intimidated…. it’s a lot of names and it looks like a lot of work, “hmm best not tie up the phone, a customer might be trying to call me”… Slip outside and grab a couple of your sales “experts” and ask them how they prospect, (take your blood pressure pills with you).

ANOTHER SIMPLE PROSPECTING TIP:

Where to prospect… existing customers, suppliers, colleagues, investors, advisors, associates, family, friends, acquaintances, researched leads, past customers, public presentations, civic activities, networking, trade shows, competitors internet sites, next door

REFERRALS:

If the sale is made and the order signed, salespeople (as against order takers) should then ask, ”Fred who do you know that might also benefit from this product/service/widget”. All to-do lists and of course sales reports should include a referrals section and if they don’t come back with at least one from each satisfied customer find a sharp object and insert it where it will inflict the most pain.

TRIAL CLOSES:

The sales person’s thermometer. This is where the sales person asks the potential customer to purchase the goods or service during the sales interview to test how hot or cold the prospect is. It can also be used to uncover buying objections. Just for fun ask your sales people to tell you about the last time they used a trial close and what happened. If they can’t tell you (or look at you as if you crawled out from under an old piece of cheese) place the following add “SALESPEOPLE WANTED”

DECISION MAKERS:

Have your salespeople send you a list of names and positions of the people they contact and see how many secretaries, purchasing officers, clerks and other strange characters they are talking to. If they have developed a “milk run” just to keep their call rate up remember the experts tell us (last time I heard) it costs about US$220 per call. That’s a lot of money to smile at a secretary who can’t approve any purchases.

NO FEAR:

Sales people need to overcome their fear of rejection and have no call reluctance. They need to understand risk in their profession comes from developing too few customers and prospects, not from having too many. They have to accept rejection as part of their life and do not allow a prospect’s rejection to effect and control their mental attitude. Fear can be reduced by planning, being prepared for every step of the selling process backed by solid product knowledge. Even a well developed prospecting script with prepared responses to all of the major questions and objections they might encounter can help.

DESTROY THE SALES SCRIPT… DON’T PITCH

Selling, or more correctly helping the prospective customer through the process of deciding that what you have to offer is a worthwhile solution to satisfy his or her wants (or needs if you must) should be a conversation not a one, two, three (or ten) act play. If you or your salespeople are using a script (and many still do) you are probably not listening to the customer you are just pitching. You need to let the customer explain what he or she wants and then know enough about your product or service to explain how it provides the solution or benefit desired.

BONUS TIP: IT IS VERY HARD TO FIND NEW CUSTOMERS AT OUR DESK… GET OUT THERE