Jul
19

Sales and Selling – a letter from Gary Wilson

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Hi Ric, This is something that I have learned about selling and customers. “When your selling something first you need to make sure that it meets the needs [or wants] of people you’re trying to sell to however remember that no matter what… “your customer is always right”. You need to build a good relationship… Continue reading »

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Jun
20

Staff and customers an unpredictable mix – achieving better customer service standards!

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Some basic staff must do’s Something so basic you would wonder why it needs a mention. Know your product so you are the expert, know your company so you are an expert and know your customers real buying motives so you are the expert. So what is a real buying motive… hmmm it’s a Mercedes… Continue reading »

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