Feb
08

POOR QUALITY CAN DESTROY YOUR CAREER AND YOUR BUSINESS!

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The plethora if in depth quality studies and methodologies are great for the quality specialists, however what does total quality management (TQM) mean for us regular line managers? If you are to: satisfy the customer, ensure staff motivation is high, keep the bosses off your back, make cost effective decisions, take risks that pay off,… Continue reading »

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