Feb
18

Building Effective Communication Skills – The Basics

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Communication Skills Are About Transmitting Ideas Not Just Talking Communication is… “Achieving a state of shared understanding of the message transmitted”. Communication only occurs when the receiver fully comprehends what you mean. Communication to be successful must be confirmed by appropriate feedback that demonstrates that understanding. Communication is not… just telling someone something! So what’s… Continue reading »

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May
05

Human Relations Communication and the Five Types of Listening part 2

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To continue listening… 3) Listening to understand. Business Balls states here “you listen only to the content and fail to receive all the non-verbal sounds and signals, such as tone of voice, facial expression, reaction of speaker to your own listening and reactions”. “Attentive data-only listening is typically driven by a strong personal results motive.… Continue reading »

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Apr
24

Influence and Choosing the Most Appropriate Influence Strategy

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At work there are many different situations where you need to influence others particularly as a manager or leader. So which influence strategy is most appropriate in each situation. Here is a quick basic checklist. Situation • There are conflicting views or needs between you and others • There is a genuine opportunity for give… Continue reading »

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Apr
12

Interpersonal Communication Barriers – Do You Have a Problem?

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To start at the blunt end of communication problems obviously if a relationship with others is desired it will be very difficult if the other party uses a tactic of total withdrawal by refusing to engage in any interpersonal contact. This is a blatant act that is easy to recognize and can be virtually impossible… Continue reading »

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Aug
11

FACTORS NEGATIVELY IMPACTING OUR ABILIY TO COMMUNICATE PART 1

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Factors affecting how we communicate with others as “SENDERS” and “RECEIVERS” (the judgments we often make usually unconsciously) and some potentially damaging self talk.. Individual differences – “he’s very young, must be a bit stupid and inexperienced better explain this slowly two or three times” Cultural differences – “she’s an accountant bean counter, this will… Continue reading »

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Aug
03

LOTS OF TALK HOWEVER WHAT ABOUT THE COMMUNICATION?

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Yes lots of people talk however talking is not communication, so what is? I guess the best definition I have come across and/or can come up with is: A shared understanding of what has been transmitted, (by all methods) regarding what has been meant… successfully received which is then confirmed by appropriate the feedback. Of… Continue reading »

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