To continue listening… 3) Listening to understand. Business Balls states here “you listen only to the content and fail to receive all the non-verbal sounds and signals, such as tone of voice, facial expression, reaction of speaker to your own listening and reactions”. “Attentive data-only listening is typically driven by a strong personal results motive.… Continue reading »
Apr
24
Influence and Choosing the Most Appropriate Influence Strategy
At work there are many different situations where you need to influence others particularly as a manager or leader. So which influence strategy is most appropriate in each situation. Here is a quick basic checklist. Situation • There are conflicting views or needs between you and others • There is a genuine opportunity for give… Continue reading »
Apr
07
The 5 Sources of Power and How to Become Powerful part 1 cont.
Information or communication power This power is derived from being able to control the flow of information, or to be able to edit and be selective about what is passed on. “The information may be horizontal, to be shared with colleagues, or vertical, to be passed up or down through a formal organizational structure”. This… Continue reading »
Apr
07
The 5 Sources of Power and How to Become Powerful
Formal, legitimate, delegated, authority or position power This form of power comes from an individual’s designated role and the role’s relative status within the organization. Commonly this power entails the right to organize people and resources. As this form power is conferred by the organization if the position or role is lost so is the… Continue reading »
Mar
04
SUGGESTIONS FOR MANAGING CULTURE AT WORK
The difficulties with culture at work! To continue from the last blog post… so what can (and should) we do to at least improve our workplace interactions and the state of sub-cultural understanding? Cultural Management points: • Train individuals to understand their own and others ‘Personal Work Style Preferences’ and ‘Personality Type’ through the use… Continue reading »
Feb
23
WHAT DO MANAGERS DO AND DO YOU REALLY WANT TO BE A MANAGER?
Many individuals I train are making the move from technical expertise (engineers) to becoming mangers where their technical powerbase will be less relevant. This involves a large amount of retraining and education and for some it’s a very daunting decision. So what do managers do and what are the pros and cons of taking a… Continue reading »
Feb
12
Salesperson’s checklist part one!
Put the salespersons checklist on your wall as a reminder or in your car to review before you make a call! Have you reminded yourself lately that you are in a crucial and honourable profession? “Nothing happens until somebody sells something” All businesses exist for one reason only… to serve a customer “Selling is the… Continue reading »
Feb
02
POLITICS AND SUCCESS IN THE WORKPLACE
Over the years many of my trainees have complained that politics in their organizations plays a greater role in career success than competence to do the job. Well that may or may not be the reality however when humans gather politics will always be an important part of the equation and our personal success and… Continue reading »
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