Apr
24

Influence and Choosing the Most Appropriate Influence Strategy

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At work there are many different situations where you need to influence others particularly as a manager or leader. So which influence strategy is most appropriate in each situation. Here is a quick basic checklist. Situation • There are conflicting views or needs between you and others • There is a genuine opportunity for give… Continue reading »

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Apr
19

Influencing Others through Communication and the Value of PAINTING a VERBAL PICTURE

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One of the most underutilized communication skills during the influencing process seems to me to be the valuable skill of painting a verbal picture. The idea for the influencer with this technique is to engender enthusiasm for a course of action or point of view by ‘painting a picture’ of a desired future state. This… Continue reading »

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Aug
26

Communication Listening Summarizing Understand First

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Communication success is about listening, which to be more effective means summarizing and understand first Listening is THE most important communication skill there is, demonstrating that you are listening is the second. How to listen and why is summarizing so important! Through summarizing (and prompting with questions) you can ensure you understand the person you… Continue reading »

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Jun
04

NEGOTIATION – HOW TO MESS UP AND HOW NOT TO

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Things that will help us mess up a negotiation A negative attitude, assuming a winner & loser outcome, communication difficulties, becoming emotional, fear of assertiveness, a self-righteous attitude, lack of knowledge of the negotiation process, seeing the others as adversaries, lack of knowledge of tactics, fearing we will lose, lack of confidence, lack of patience,… Continue reading »

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Jun
04

NEGOTIATION TIPS – BEFORE YOU START

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We all negotiate, all of the time, so best understand how it all works! A good start is to realise that negotiations move in stages and then know what to do at each stage. Before we negotiate we should as a minimum decide what are: – Both parties desired outcomes or ‘real’ goals. I say… Continue reading »

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