Aug
01

Communication and the Critical Skill of Listening

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Great talk on listening by Julian Treasure. Includes and analysis of listening “filters” and an explanation of some listening practice techniques. Julian talks at (TED) about: The importance to listening of patterns, differences, filters & intention. How we are becoming desensitized and losing our ability to listen and the scary consequences of that fact. 5… Continue reading »

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Apr
21

The 10 Commandments of Effective Communication

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Communication Commandment 1: Thou shall not make personal attacks, nor be sarcastic, insulting, mocking or scoffing. Communication Commandment 2: Thou shall not hide by avoiding responding to emails or calls, or use total silence when face to face. Communication Commandment 3: Thou shall not interrupt, arrogantly cut in with your own views, nor just be… Continue reading »

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Feb
18

Building Effective Communication Skills – The Basics

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Communication Skills Are About Transmitting Ideas Not Just Talking Communication is… “Achieving a state of shared understanding of the message transmitted”. Communication only occurs when the receiver fully comprehends what you mean. Communication to be successful must be confirmed by appropriate feedback that demonstrates that understanding. Communication is not… just telling someone something! So what’s… Continue reading »

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May
05

Human Relations Communication and the Five Types of Listening part 3

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Finally… 5) Facilitative Listening This goes beyond even empathic listening because it implies and requires that you are able to extend an especially helpful approach to the other person or people. A crucial factor here is “the capability to interpret the cognisance or self-awareness  of the speaker and the extent to which you are hearing… Continue reading »

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May
05

Human Relations Communication and the Five Types of Listening part 2

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To continue listening… 3) Listening to understand. Business Balls states here “you listen only to the content and fail to receive all the non-verbal sounds and signals, such as tone of voice, facial expression, reaction of speaker to your own listening and reactions”. “Attentive data-only listening is typically driven by a strong personal results motive.… Continue reading »

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May
05

Human Relations Communication and the Five Types of Listening

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As human relations and communication are probably the most important issues we face if we are to be successful in our careers the discussion of the central communication skill of listening is always an important topic. Bearing in mind we are all different, possessed of different personalities and natural tendencies in how we deal with… Continue reading »

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