Jun
06

Working in a Multicultural Environment “National Influences” part 4

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Culture on a national level: Individualist and Collectivist Societies What are the differences between individualist and collectivist societies? Well it is “I” v.’s “We”. In individualist societies the wife and kids need me to support them v.’s in collectivist, the ‘extended’ family, parents, uncles, aunts etc., who will protect me in exchange for my loyalty.… Continue reading »

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Jun
04

Working in a Multicultural Environment Predispositions continued part 3

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As I mentioned a study by Hofstede perhaps it wise to at least look at his work on cultures. Although I think it is best to make judgments on individuals as individuals it is at least worth considering the issues that give each of us a propensity to behave in a certain manner. Again I… Continue reading »

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Jun
03

Working in a Multicultural Environment: Continued part 2

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NATIONAL PSYCHE EXISTS… MAYBE Admittedly it is dangerous to comment or make judgments regarding another’s culture however sometimes I believe it is necessary. With that said did I once have the misfortune to listen to a young American professor while he advised a willing audience of ‘expats’ and ‘locals’ on the intricacies of dealing across… Continue reading »

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Jun
03

Working in a Multicultural Environment: An Introduction

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With the fluidity of borders and the rapid migration of workers from country to country there is today more than ever a pressing need in many organizations for us to work effectively with people from many cultural, ethnic and religious backgrounds. Even if we work with those from similar backgrounds professional and personal characteristics mean… Continue reading »

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May
05

Human Relations Communication and the Five Types of Listening part 3

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Finally… 5) Facilitative Listening This goes beyond even empathic listening because it implies and requires that you are able to extend an especially helpful approach to the other person or people. A crucial factor here is “the capability to interpret the cognisance or self-awareness  of the speaker and the extent to which you are hearing… Continue reading »

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May
05

Human Relations Communication and the Five Types of Listening part 2

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To continue listening… 3) Listening to understand. Business Balls states here “you listen only to the content and fail to receive all the non-verbal sounds and signals, such as tone of voice, facial expression, reaction of speaker to your own listening and reactions”. “Attentive data-only listening is typically driven by a strong personal results motive.… Continue reading »

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May
05

Human Relations Communication and the Five Types of Listening

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As human relations and communication are probably the most important issues we face if we are to be successful in our careers the discussion of the central communication skill of listening is always an important topic. Bearing in mind we are all different, possessed of different personalities and natural tendencies in how we deal with… Continue reading »

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Apr
28

INFLUENCING OTHERS – WHEN ALL ELSE FAILS – STATING EXPECTATIONS

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I guess we would all prefer be “sold rather than told” however sometimes if we need to co-opt the assistance of others we just don’t have the time to influence by negotiation or to engender enthusiasm for an idea or work goal. Often when the pressure to produce is on, the only option is to… Continue reading »

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Apr
24

Influence and Choosing the Most Appropriate Influence Strategy

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At work there are many different situations where you need to influence others particularly as a manager or leader. So which influence strategy is most appropriate in each situation. Here is a quick basic checklist. Situation • There are conflicting views or needs between you and others • There is a genuine opportunity for give… Continue reading »

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Apr
19

Influencing Others through Communication and the Value of PAINTING a VERBAL PICTURE

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One of the most underutilized communication skills during the influencing process seems to me to be the valuable skill of painting a verbal picture. The idea for the influencer with this technique is to engender enthusiasm for a course of action or point of view by ‘painting a picture’ of a desired future state. This… Continue reading »

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