The fear of change comes from our natural suspicion of the unknown or of things we don’t understand. As youngsters we develop techniques to protect ourselves and over time we develop our “success formula”. This formula comprises standards of behaviour or perspectives on situations that we learn will give us our desired optimum result. To be involved in a change process we need to walk away from our own success and do something unfamiliar, a very onerous task. However the risk of not being able to change in a time when everything around us is moving and shifting will lead us to even bigger problems in the future.

As there are no signposts, road rules or speed limits in the infinite unknown and the risks seem to be enormous, how can we cope with (if not drive out) the fear? The old cliché that “familiarity breeds contempt” is a good place to start. The military uses this principle to train troops and it obviously works. The more we practice the skill of how to cope in an unfamiliar or fearful situation, the better chance we have of making our response to it automatic. If you need to think about what to do you will be lost. Example; try to hit a tennis ball while consciously thinking about it… you can’t, for success, it has to be a reaction. Think of the unknowns, speed, curvature, trajectory, spin, bounce, deceleration rate, angle of deflection, racquet speed, string tension etc etc… all unknowns. How do the best performers cope with or in fact thrive with all these unknowns… practice, practice, practice. So what do we need to do, place ourselves in unfamiliar situations, learn from the failures and overcome our inability to function in the unknown.

MANAGEMENT EXCELLENCE COMES FROM SUCCESSFULLY WORKING WITH HALF-BAKED IDEAS AND MAKING RISKY, FORWARD LOOKING DECISIONS.

Overcoming the fear of change!

Mental practice, practice, practice… A tip, under stress we are most likely not to ‘be all we can be’, so we must learn to react automatically based on an ingrained ritual of behaviour. Great news, practice can (at least at the beginning) be ‘mental’, as our subconscious can’t differentiate between imagined and real experiences. Reactions are subconscious so we can and should start by imagining ourselves doing well in unfamiliar situations to help our subconscious mind learn to cope with stress.

Another major issue is honesty. An honest approach will always help to reduce fear. Example; in the 2000 US presidential elections both candidates talked openly about embarrassing issues, personal shortcomings and past indiscretions. Why… to remove the fear of being exposed. They where then seen I suggest by the voting public as men of integrity. We need to own up to our personal shortcomings and difficulties if we are to free ourselves of our personal guilt over our imperfect past. If anyone has a perfect past I suggest you head for Rome immediately, there’s someone there that wants to meet you. This honesty needs to extend to our feelings as well as our actions. A willingness to express our feelings about a situation should not be that hard. As managers we are trained to constantly express our feelings regarding the performance of those we lead. Why not manage upward and start to express our feelings about situations created by those we follow. Remember though being judgemental or critical will evoke a natural and often distasteful result and is to be avoided. We are however all entitled to have feelings about situations. Anyone who is a manager and has had training in giving feedback (a critical management competence) knows the value of this instinctively. If you work in a place where feelings are discouraged, all the change management techniques in the world will not help and you should make the ultimate change… seek employment elsewhere. Why… because your organization is probably on the way out.

‘SOMETIMES BEING TIRED, SCARED, DE-MOTIVATED OR DISAPPOINTED IS A NATURAL PART OF THE REALITY OF WORK, WE JUST NEED TO ADMIT IT’. (author unknown)

Ref: Why it matters, by Joe Flower, http://www.well.com/user/bbear/change16.html

A discussion on free speech and the need to maintain our right to say things that upset those around us. The stifling of free speech is one of the most important issues of our time.

I have recently seen a crazy example of this: Qantas was at the centre of a scandal after posting a photo of two guys who wore black face-paint and afro wigs after they posted a photograph of the marketing stunt on the micro-blogging site. The guys were dressed and made up to look like Radike Samo. complete with Afro Wig, Aus rugby kit and face paint, They were snapped a photo with “Samo” himself. The airline however after congratulating the two fans changed its tune after an angry Twitter backlash and then issued an apology. This was not a racist action and Samo himself seems to have had no problem with it. The guys were honouring a great Aussie team member. Give me a break PC crowd… get back in your dark little narrow box.

Dr Thilo Sarrazin, former central banker and author; Dr Janet Albrechtsen, columnist with The Australian; Professor James Allan, bills-of-rights scholar; and Brendan O’Neill, pulls-no-punches journalist and editor of the popular online UK publication spiked for a closer look into the pervasive problem of political correctness.

Beware of political correctness and the motive of those that peddle it as they are attempting to “muzzle free speech, stifle genuine inquiry and destroy independent thinking”.

You as a new recruit might have more talent than existing team members however they have more experience.

It’s a privilege, not a right, to play/work in a top team regardless of how talented you are.

Your place in any team is temporary and it will be in every team you work with, or as he put it, “Your jersey is rented. You’re replaceable”

Developing sound levels of emotional intelligence is essential. “Don’t get sensitive, be coachable.”

“Habits create who you are and if you’re habits aren’t changing, you ain’t changing.”

Never be late for meetings, it shows a lack of commitment and loses you the trust of others and of course their respect.

“Be a good listener.” This is a learnable skill, if you have a problem with it… fix it.

Work hard to earn the trust of the leader and senior team members.

Adapted from a summary of “The Incredible Speech New NFL Recruits Got This Year” (June 29th 2011) – on the Business Insider Website. Read the full article at: http://www.businessinsider.com/15-career-tips-from-herm-edwards-nfl-speech-2011?op=1 where they also have the link to the actual speech on YouTube

Important point: Fitting into a new team is never easy however the tips here and of course the full list referenced above will give any new recruit a good start. I once conducted a survey in a company I worked with an asked existing staff if they accepted new company hires immediately because the company had put the trust in the new hires by employing them in the first place. The emphatic answer was no, not for some months until they had “proved themselves”. Lets be honest whether its formally documented or not all new jobs come with a six month probation period. Guess who decides if you pass probation or not, your peers and ‘subordinates’… not the management, however they will see how you relate to the team, the team will inform them on how well you fit and if you don’t you’re out.

It is also a good idea to tell the reader how you heard about the position particularly if you are applying as the result of information other than a recruitment ad such as from reading a website or say on a tip off from a family friend who works at the organization. It is appropriate to mention the name of someone who suggested that you write.

The information you provide in the cover letter should be information that is not supplied in your resume. The cover letter’s role is to entice the reader to take a serious look at your resume. If anything in your cover letter is repeated will be seen as redundant, it is likely to be off putting to your busy reader.

Always talk about what you can offer the employer, do not be self serving and talk about what you want from the company. Guess what, they at this stage of the process do not care about you, they just want their needs satisfied.

Using a “generic” cover letter is useless other than perhaps a basic template to get you started. As with your resume each letter needs to talk about the specific position (based on what was in the employment ad) that addresses the “wants” of the employer.

The cover letter must contain a statement as to when you will contact them for an appointment. Typically cover letters use the old phrase “I look forward to hearing from you”, this must be avoided. It is important that you take the initiative on setting the time and date for the next contact. You should finish with,… “I will contact you on (the date 7 days from sending date) so we can arrange for an interview”.

Always address your cover letter to the person and title that is shown in the ad. If they don’t state who the letter is to go to ring up and find out.

Use friendly/formal language, nothing too gushy, overly emotive or flowery. Don’t get into long winded highly descriptive explanations, of what you have done in the past, keep it short concise and punchy. You cannot however sound boastful.

Make sure there are no “typos” or grammatical errors. Have someone who is well educated proof read your cover letter.

Finally, not bothering to send a cover letter at all means you have wasted your time sending your resume, A cover letter is a must.

Great resume sample interactive form for free at resume sample.

Although this is a relatively new state for some I can remember some time back while training some Indian colleagues commenting that they were, to put it kindly, “very verbose and that they would do anything to keep talking”. They smiled and said Richard… “here in our country there are many people and limited opportunities, we learn at a young age to stand up and have our say due to a need for us to compete to be noticed”. One participant even suggested, “if you don’t get noticed here, you just fall of the edge”.

So why is a skill in public speaking, as opposed to effectiveness in one on one conversations so important. Firstly learning to speak in public will force you to come to terms with the need to clearly and succinctly articulate a point of view. As you learn to speak in public you will be trained to build your ‘argument’ in a logical fashion and present your points so that one point builds on another. This training in thinking and speaking in a structured and logical manner is a great life skill to develop. If you persist and become proficient enough in your topic to allow for questions you will additionally improve your ability to “think on your feet”, obviously another essential skill for a fast moving environment. All these public speaking experiences of course should, in the normal course of events, enable you to increase your self-confidence, a major key to all success.

A few additional payoffs from learning to speak in public

If you speak regularly (and well) it will make you more comfortable when dealing with strangers, rather than just those that are close to you and particularly in taking the lead in what could be a relatively hostile environment.

Being comfortable and confident when speaking in public improves your employability, as it is a skill sought after in all managers by pretty much all organizations.

This skill will lead to you being better able to persuade people, as you practice and get feedback, which will allow you to improve your chances to appeal to them as human beings that have emotions, desires and thoughts that are often similar to your own. As another writer (source unknown) put it, “this is the difference between distinguishing between a simple [view of an audience as] bosses, employees or clients and transforming them in your mind into people with real problems, hopes, fears, dreams and desires”.

If you have ambitions to be a leader obviously you not only have to come up “big ideas” and a sound vision of the future you will need to express those ideas and your vision with passion and conviction to large groups of people from whom you will need to gain support and co-operation. Becoming a proficient public speaker will be essential if you are to reach a sizeable following.

So the conclusion must be that becoming an effective public speaker is a key life skill and will likely be the difference between success and failure in your life at home, at work and in the community in which you live.

If you are controlling your work group, rarely leave your department, constantly micro manage all processes to check what the staff are up to, constantly defining what a ‘good’ job looks like, stipulating standards, insisting on a rigorous regime of task methodology or requirements and allocating authority based on tiles and seniority then you are managing.

If however you are freely encouraging a culture of finding ways to develop and implement new ideas, fostering creativity and initiative by letting ‘followers’ participate in a flexible situation where authority is shared and allowing some percentage mistakes for the sake of overall improvement then you are leading.

If you are overseeing the survival of your organization by merely dealing with short-term operational needs and processes whilst strictly controlling costs and watching a budget set by others you are managing.

If you are on the other hand constantly looking for growth through identifying new and possibly risky ventures that could be the basis for future income or if not turning out as you would wish possibly losses you are leading.

Management is about… instructing, allocating, delegating, following up, organizing, overseeing activities, processes & individual tasks, control & supervision and directing whereas leadership is about… inspiring, helping, encouraging teamwork, coaching, supporting,  aligning with your workforce, planning, seeking process improvement, implementing change, agreeing goals and empowering followers.

The concepts of leading versus managing are really quite different however in most organizations managers are expected to play both roles at once. This challenge of almost needing a dual personality is one, that if you wish to gain greater authority in your organization, you will need to deal with for your entire career.

Now if you cannot see the chance for advancement in your current organization that your desire perhaps its time to move on to another. Here is a resume example that may assist in your quest to find a challenging role as a leader manager. resume example

Remember by taking on a management role you will need to accept that with authority comes responsibility. The responsibly you will need to live with is not just to see that the organization’s rules and procedures are followed, you must be able to take responsibility for outcomes, both now and in the future. Bearing responsibility of course is where the real money can be earnt.

Things you should not do if you are being bullied

Starting a get even campaign by trying to secretly sabotage the bully or employing physical violence to counteract verbal attacks. It can also be counter productive trying to enlist the sympathy and help of inappropriate co-workers as in my experience often onlookers will pretend support as they enjoy watching the demise of either the bully or the one being bullied.

Things you should do to counteract an office bully

The first issue is to take the stance that its not your fault. I know this sounds obvious (and perhaps difficult) however some people I have met in my career seem to internalize the problem and blame themselves for what happens and live, or just exist, with a victim’s mentality. If you take this view of life it will be hard to overcome the injustice that is being inflicted upon you. You have to overcome negative feelings and realize that you are entitled to be how you want to be, feel how you would like to feel and that no one has the right to attack your feelings or try to diminish your sense of self worth. Employers have the right to judge your work in relation to their needs however no one has the right to question your values, feelings and emotions. If you need a strategy to get you started on a more positive outlook read something (or go to a course on) “affirmations” and/or “positive self talk”. Two things to remember here, they are clichés however they are true: “the most important words you will ever hear are the words you say to yourself about yourself when you are by yourself” and that “insanity is doing the same thing every time and expecting a different result”. You must using whatever means you can put real effort into either developing (or maintaining) your positive self image,

Many will advise you to enlist support of co-workers, this however as I said previously can be dangerous. You must report the bullying  behavior to the appropriate internal or external authorities. To do this you will need to keep a record of the incidents, even as I suggested in a recent tweet go to the lengths of recording your conversations with the bully. You must document your positive work outcomes particularly if someone in a position of power is taking credit for your work. You need to get support by going to your human resources department and/or any organization in your area set up to help with these situations. Often institutions such as social services or other quasi legal entities exist to handle these types of situations. If no improvement is forthcoming you must have the courage to take formal legal action. I realize that taking a formal approach to the bullying will put your job in jeopardy however letting yourself be bullied is a slippery slope of misery that can end in disaster.

There is also some interesting perspectives and positive outcome examples at:

http://abcnews.go.com/Business/WorkingWounded/story?id=468009

Before you go to read their advice its wise to remember if all else fails you may end up by changing employers. If you need to do that here is a resume example to get you started on your new direction. I certainly however hope you do not need to use it because of being bullied. Changing jobs is a drastic action however you need to realize you deserve to work in a reasonable environment and this will sometimes mean you need to find an employer with a more positive work culture where bullying is not tolerated.

2. Take what you may need: If the company/organization has asked for specific items make sure you have them prepared well in advance e.g. drivers license, certificates of accomplishment, copies of diplomas/degrees, your work portfolio, extra resume copies, writing pad and pen etc.

3. How will to dress: If you do a dry run try to see how others in the company are dressed. If you are going to just punt it (which I don’t recommend) opt to dress a little up rather than down. Clean your shoes well and iron your shirt.

4. Personal grooming: Be clean and tidy at all times whilst looking for work. Having a haircut or trimming your beard the morning before an interview is not a good idea. Its not so much the time it may take, its just that the fresh cut look makes you look at best, a bit too anxious and eager to impress and a phony “I only look like this for interviews” at worst. Trim your fingernail and make sure they’re clean.

5. Mobile Phones: The best way to destroy any chance you have of getting through an interview with a positive impression is to have your mobile phone ring, you must turn it off.

When you get through the list perhaps you could take a look at the Sample Resume Template | Resume Form with Examples if you are still writing your resume.

To continue the list…

6. Email Address: If you have a non commercial email address e.g. spunky1234, lilabner5678, cutie_xyz, godzilla.thegreat or any other similar get a new one that is just your name or as close to it as you can get.

7.  Prepare Some Questions to Ask: Research the company you are being interviewed by and figure out some sensible questions to ask about how the company operates.

Some good examples: How are promotions decided on seniority or performance? Who will I report to and how long have they been here? How many others work in the department I will be employed in? What are the prospects for growth and advancement? What do you think is the best thing about working here? Beware… Do not ask questions such as: “What does the company do?” You should know a lot about the company from your pre-interview research.

8. Practice Answers to Likely Questions: The internet (including my site orglearn) is full of lists of typical questions asked by interviewers. Get a list, practice some answers and have someone sensible, whom you trust, to do a dummy interview and review your answers. The more times you can do this the better.

9. Referees: Obviously ask referees for permission to use them and give the heads up on what qualities the hiring company is looking for so they mention it when asked about you. If the employers ad says “reliable” they should use the word reliable when giving you a reference. Update them before each interview.

10. The first meeting with the interviewer: Have clean dry hands, offer a firm one handed handshake, nothing too limp or too hard, look the interviewer in the eye and smile. One important trick, be standing when the interviewer arrives, do not sit down, a good idea is to read anything on the office wall, vision statement, mission statement or companies values etc. If offered coffee don’t take it, you may spill it in your attempt to greet interviewer. Don’t smoke before the interview and brush you teeth about twenty to thirty minutes before. Check your hair and the state of your dress. If you are comfortable in doing so pay a sincere compliment when greeting the interviewer… nice office, impressive factory or perhaps I like the company vision statement, particularly if it is on the wall.

1. Other than going for a job are there any other reasons to do a resume?

A resume can be quite helpful in many ways. It can:

•    help you remember important details when talking over the phone or in an interview
•    be used as a networking tool on a “just in case something comes up basis” etc
•    used as a reference sheet when filling in application forms
•    let you see what you have to offer employers either now or in the future
•    remind you of he personal development issues you should address
•    writing or updating your resume at least once a years is a great way to assess your progress from a career or commercial point of view

2. Why can’t the information be part of an application/cover letter?

A cover letter needs get to the point (preferably in the first ten words) and its main purpose is to sell you and that you’re an exciting prospect who’s resume is worth reading.

3. Is it better to have a typed, or handwritten resume?

Today for most of us there is access to a computer and it will always be preferable to have a ‘typed’ resume. If you do need to do a handwritten resume remember “neatness and presentation counts”.

4. Should I sign my resume?

No it is better not to sign your resume, its mainly because it is just not and ‘accepted’ practice

5. How long should a resume be?

This an argument that goes on and on, from what I have seen one to three pages are best. A the temptation to use very small fonts in an attempt cram in more information. Blank spaces appropriately used are from a presentation point of view more appealing than a crammed ‘mess’.

6. Should you change your resume to suit a particular job?

Yes always yes yes yes. All resumes need to reflect the skills and competencies that the employer is looking for. see my many other blog posts on this topic. If you write a “master”  or sample resume you can adjust it with each application’s job requirements. don’t however get a bit lazy and send out one that is just your generic sample resume.

If you have any other questions regarding resumes please ask them in the comments section and I’ll do my best to answer them.

Here is a link to my Sample Resume | Resume Template page where you can practice writing your resume. Yes its free!

Quote: ‘To empower employees, managers need to create a nurturing environment in which staff can learn, grow, improve, and function effectively.’ “Staff empowerment gives employees a sense of trust, importance and capability, thus creating a positive work environment.” (Ref “xnet.kp.org/permanentejournal/fall03/staff.html”)

Quote: “To feel empowered, employees must have a sense of self-determination, competence, meaning and influence.  Employees’ sense of self-determination is the perception that they are free to make choices and that their actions are not [over] controlled by policies, systems or managerial dictates.  Granting autonomy to employees helps them feel a sense of self-determination.  The higher employees’ competence, the more they appreciate and thrive when given autonomy. As long as employees perceive that doing their job satisfies important needs of internal or external customers, they’ll see the meaningfulness of their work.” (Ref: www.wright.edu/~scott.williams/LeaderLetter/empowerment.htm)

The article in wright.edu also points out the basic requirements of being systematic and consistent and that any empowerment program needs to develop their competence and confidence.

Managers who want to empower their staff must either be be trainers themselves or at least provide some competence development input and know how to acquire the training required by their staff.  Now you would think this would be a “no brainer” however in my experience mangers often neglect this duty and if we are looking at soft skill development, will actively reject it on the excuse that their staff/department is too busy to attend. Often then if new skills and knowledge are gained, when the employee gets back to work managers will still neglect to implement the ‘new ways’ of doing things. This is often because implementation of the operational changes desired/required will can be time consuming and and can be seen as risky to make . This is why the development of an organizational culture of empowerment that all managers buy into is so important. Managers must also become proficient in, as wright.edu puts it, ” telling them what they will be learning and why, providing information and demonstrations, allowing opportunities for practice” and finally “providing feedback on performance”. Confidence obviously comes from successful performances (either their own or as observed in others) and from encouragement by those who are respected and and seen as mentors.

One final definition of empowerment:

Empowerment is the process of enabling, through the development of competence combined with the authorizing of an individual to think, behave, take action, and control work and decision making in autonomous ways. The payoff for the organization, a more effective and presumably customer oriented operation and for the employee a feeling of being self-empowered and being able to influence the outcome of their own future.

Empowerment  is not something someone (a manger) bestows on the people who report to him,’ it is a personal development process undertaken in an atmosphere of mutual, trust, understanding, learning and shared responsibility. The organization’s management has the responsibility to create a work environment which helps foster the ability and desire of employees to act in empowered ways through the removal barriers that limit that ability.

Not feeling empowered? Time to update your resume? Free blank resume form/template.