To continue listening… 3) Listening to understand. Business Balls states here “you listen only to the content and fail to receive all the non-verbal sounds and signals, such as tone of voice, facial expression, reaction of speaker to your own listening and reactions”. “Attentive data-only listening is typically driven by a strong personal results motive.… Continue reading »
Apr
28
INFLUENCING OTHERS – WHEN ALL ELSE FAILS – STATING EXPECTATIONS
I guess we would all prefer be “sold rather than told” however sometimes if we need to co-opt the assistance of others we just don’t have the time to influence by negotiation or to engender enthusiasm for an idea or work goal. Often when the pressure to produce is on, the only option is to… Continue reading »
Apr
24
Influence and Choosing the Most Appropriate Influence Strategy
At work there are many different situations where you need to influence others particularly as a manager or leader. So which influence strategy is most appropriate in each situation. Here is a quick basic checklist. Situation • There are conflicting views or needs between you and others • There is a genuine opportunity for give… Continue reading »
Apr
19
Influencing Others through Communication and the Value of PAINTING a VERBAL PICTURE
One of the most underutilized communication skills during the influencing process seems to me to be the valuable skill of painting a verbal picture. The idea for the influencer with this technique is to engender enthusiasm for a course of action or point of view by ‘painting a picture’ of a desired future state. This… Continue reading »
Jan
27
Survey Finds Strong Leadership Still Lacking in the Workplace
With sound and effective leadership in today’s economic climate more important than ever I am astounded that I still read survey results such as the one below. ‘Jan. 26 2010 PRNewswire/ — According to a recent national survey by Lee Hecht Harrison, the majority of workers in the U.S. find their bosses likeable, but feel… Continue reading »
Dec
18
Factors affecting communication and communication’s pivotal point!
A pretty standard list of communication barriers usually includes such items as: • unclear or incomplete messages • jargon or words with multiple interpretations • disabilities and other impediments • age, gender or sexual orientation • relative status or respect for the sender • lack of empathy or concern • stereotyping or prejudice • conditions… Continue reading »
Dec
11
Leadership: A Conductors Perspective
A great leadership video that is also wonderful to watch. If you can’t learn a lot from this, best not consider leadership as your role. Ric (orglearn) **Link for direct page viewers return to main career success blog to check out other posts! While you’re here take a look at the free blank resume form… Continue reading »
Nov
08
How To Build Trust in Organizations with Peers, Colleagues and Bosses
Trust is an essential part of leadership and being trusted is of course hard to achieve whilst losing trust is easy to do. The elements of trust and actions you must take to be trusted. In your communications be specific and direct. Don’t avoid the “elephant in the room”, bring issues it to the fore… Continue reading »
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