Aug
20

Management Success and the Value of Failure

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I still remember making a mistake as a young supervisor that cost the company I worked for $3,500.00. Of course my immediate thoughts were that I would at best be chastised and at worst be sacked. My punishment was a little loss of face as what I had done became a training bulletin to discourage… Continue reading »

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Aug
19

Career Advice: You’re Never Out to Lunch – Telephone Diplomacy

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Obviously we all go to lunch on most work days however when our staff are explaining why we can’t take a telephone call they should never say we are “having lunch”, “in the lunchroom” or “out to lunch”. Actually the information that inept staff or colleagues will offer over the phone is often astounding. In… Continue reading »

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