Feb
23

WHAT DO MANAGERS DO AND DO YOU REALLY WANT TO BE A MANAGER?

Many individuals I train are making the move from technical expertise (engineers) to becoming mangers where their technical powerbase will be less relevant. This involves a large amount of retraining and education and for some it’s a very daunting decision. So what do managers do and what are the pros and cons of taking a… Continue reading »

Feb
12

Salesperson’s checklist part two!

HAVE YOU DESTROYED THE SALES SCRIPT AND STOPPED PITCHING? Helping the prospect through the buying process should be a conversation not a one person narrative. If you are using a script you are probably not listening to the customer nor understanding their wants… you are just pitching and pitching isn’t selling. Are you working very… Continue reading »

Feb
12

Salesperson’s checklist part one!

Put the salespersons checklist on your wall as a reminder or in your car to review before you make a call! Have you reminded yourself lately that you are in a crucial and honourable profession? “Nothing happens until somebody sells something” All businesses exist for one reason only… to serve a customer “Selling is the… Continue reading »

Feb
08

POOR QUALITY CAN DESTROY YOUR CAREER AND YOUR BUSINESS!

The plethora if in depth quality studies and methodologies are great for the quality specialists, however what does total quality management (TQM) mean for us regular line managers? If you are to: satisfy the customer, ensure staff motivation is high, keep the bosses off your back, make cost effective decisions, take risks that pay off,… Continue reading »

Feb
02

POLITICS AND SUCCESS IN THE WORKPLACE

Over the years many of my trainees have complained that politics in their organizations plays a greater role in career success than competence to do the job. Well that may or may not be the reality however when humans gather politics will always be an important part of the equation and our personal success and… Continue reading »