One of the few things I consciously remember from my “school days learning” is a ‘law’ pertaining to human existence. If my memory serves me well Malthusian Law went something like this: ‘The world will never be overpopulated as population growth is limited by war, pestilence, famine and natural disasters.’ From a personal or individual… Continue reading »
Jan
27
Survey Finds Strong Leadership Still Lacking in the Workplace
With sound and effective leadership in today’s economic climate more important than ever I am astounded that I still read survey results such as the one below. ‘Jan. 26 2010 PRNewswire/ — According to a recent national survey by Lee Hecht Harrison, the majority of workers in the U.S. find their bosses likeable, but feel… Continue reading »
Jan
21
SIX ESSENTIAL TIPS ON HANDLING CUSTOMER COMPLAINTS
The hardest complainant type first: If a customer is abusive you must to make you first goal to calm the customer’s temper and take control of the situation. You need remain open and friendly, stay calm and keep your voice low and controlled. Tell the customer you are interested in his/her complaint and say ‘in… Continue reading »
Jan
19
Not Messing Up a Job Interview
Some undesirable behaviors and crazy complaints that will destroy a job applicant’s chances to being offered the job, 1. Saying something like “wow it took me two and a half hours to get here.” 2. “I had a problem finding your business premises.” 3. “Of course I’ll take the job. How much does it pay?”… Continue reading »
Jan
13
NINE STEPS FOR SETTING UP A LEARNING ORGANIZATION
With the recent economic troubles a learning organization is a must for a successful future. The following nine points are an adapted from an old however very good, must buy book – Mitch McCrimmon’s – ‘Unleash the Entrepreneur Within’ Remembering that the only way to improve is to learn and the only proof of learning… Continue reading »
Jan
10
TRANSFORMATIONAL LEADERSHIP part TWO: A TRANSFORMATIONAL LEADER’S CHARACTERISTICS
Six central personality characteristics of transformational leaders seem to emerge from the prolific literature on this topic. Creative Hackman and Johnson (1991) state that creativity is “challenging the status quo by seeking out new ideas…” Managers typically concern themselves with status quo maintenance, but leaders move beyond status quo to face and deal with the… Continue reading »
Jan
10
TRANSFORMATIONAL LEADERSHIP part ONE: WHY EMBRACE “TRANSFORMATIONAL LEADERSHIP”
To better understand why transformational leadership is a concept we should consider, a look at more traditional approaches is at first appropriate. Autocratic, army or public service style ‘instructional’ leadership encompasses hierarchies and the top-down use of power. This type of leader is supposed to know the best way to administer the business, conveys instructions… Continue reading »
Jan
04
HOW TO WRECK YOUR ORGANIZATION; ALLOW THE EMPLOYEES ACT AS A GROUP RATHER THAN A TEAM
Group (G-) versus Team (T-) Characteristics G- Usually managed by an all-powerful unquestioned strong willed formal leader T- Leadership is shared and rotated in accordance with expertise and required outcomes G- Individual accountability for results (particularly mistakes), responsible for self-alone T- Members are accountable to each other and responsible for all individuals G- Individual’s primary… Continue reading »
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