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EXAMPLE - SAMPLE - GENERIC RESUME: RICHARD I. S. TOWNSEND

INTRODUCTION

For the last 11 years operated as an independent 'Corporate Learning Consultant' with services being provided to Ericsson Telecommunications in Malaysia, India, Taiwan, China, Japan, Thailand, Vietnam, Singapore, Indonesia and Pakistan. Also written and conducted a programme on 'Entrepreneurship' for 'Perhebat' an organization for retiring military officers of the Malaysian Armed Forces. Other major projects have included a competency-modelling programme co-developed for Celcom, a mobile telephone operator in Malaysia, a Total Quality Management training programme and consultancy for Bartercard Thailand and Customer Service training for the Australian Commerce and Industry Office in Taipei. Recently conducted 'Value Adding in Organisations' for pt Aneka Kimia Raya Indonesia, Management Training for Bureau Veritas Indonesia and Sales training for Sheraton Hotels in Thailand and Taiwan and for The Hotel Mulia Senayan Indonesia. A major new Emotional Intelligence training course most recently been written and conducted for the US Embassy Indonesia. Training feedback sheets bear testimony to an ability to stimulate learning in individuals across a wide age range, differing levels of seniority and a broad cultural spectrum.

In the past delivered lectures to the Australian Society of Accountants, the Queensland TAFE, Taipei University, many Rotary Clubs in Asia and various small business groups. Articles have been published by, The Small Business Guide for the State Government of Victoria (Aust.), The Australian Medical Practitioner, The Australian Accountant, The Pattaya Mail Newspaper and the Website 'eThailand'. As a writer been instrumental in preparation of lending proposals, advertising campaigns, legal documentation, training courses, authored articles for websites and written sales and marketing letters and procures and ad copy for a number of companies across a wide variety of industries.

Other commercial experience includes; senior branch and state positions in sales/marketing and general management in the finance/banking industry in Australia; Owner/Director of a manufacturing business, also in Australia; Creative Director of an advertising agency in Malaysia and Senior Learning Consultant for Ericsson Academy Malaysia. Employer reviews and character analysis show a highly motivated, forthright, determined and innovative person who likes to lead in an environment which offers scope for both development of new ideas and personal expression.

FUNCTIONAL SKILLS / COMPETENCIES

o Experienced public speaker/trainer/facilitator with a broad reservoir of commercial experience
o A professional communicator able to stimulate learning, impart knowledge and provide ongoing support to students and trainees at all levels of experience
o Proven manager of diverse work groups across a variety of industries
o Effective leader able to successfully plan, delegate, and review activities of supporting staff
o Computer literate with experience across a broad range of programs
o A sound creative author with the ability to simply and effectively communicate ideas in writing
o A culturally sensitive person with the ability to mix with all ages and races
o Well versed in both the theoretical and practical aspects of human resource development, organization structures and competence mapping
o Able to analyse work practices and design and implement process improvements
o A competent salesperson particularly in the area of 'intangible' benefits
o Sound knowledge of a broad range of critical business and human resource issues
o Full understanding of competence development and competence modelling
o Broad knowledge of total quality management (TQM) issues and practices

SCOPE OF POSITIONS HELD

o Planning, implementation, authoring and delivery of problem focussed training programs
o Measurement of effectiveness levels to ensure efficient delivery of products and services
o Measurement of competency levels, remedial planning and implementation of improvement strategies
o Total Quality Management (ISO 9000) project team member
o Leadership of multi-skilled and specialised teams sized from 3 to 110
o Senior state management of a number of organisations in the finance industry
o Control of finance company receivables base of up to AUD$200M
o Analysis and approval of lending proposals from AUD$3,000 to AUD$500,000
o Setting and control of operating budgets and strict adherence to budgeted costs and achievement of optimal income levels
o Directed all sales, finance and administration of a manufacturing enterprise
o Conceptualisation and implementation of advertising programs
o Co-ordination and direction of a creative team to ensure a high level of a creative output within strict deadlines
o Website assessment, design and implementation team member

TRAINING ACCREDITATION'S

o Situational Leadership II (Blanchard USA)
o Situational Self-Leadership (Blanchard USA)
o Leading Change (Ericsson University Sweden)
o Leadership Communication (Ericsson University Sweden)
o Effective Teamwork (Ericsson University Sweden)
o Negotiation Skills, (co authored) Ericsson Academy Malaysia
o Managing Meetings (co authored) Ericsson Academy Malaysia
o Leadership Development Levels I & II (Ericsson Academy Malaysia)
o Introduction to Management Leadership (co authored) Ericsson India
o Entrepreneurship, six-day course for 'Perhebat' Malaysia (Author)
o Introduction to TQM, Bartercard Thailand (Author)
o Customer Service Principles, Aust Com & Ind Off (govt.) Taiwan (Author)
o Effective Selling, Sheraton Hotel, Taiwan (Author)
o Train-the-Trainer AGC Australia
o Emotional Intelligence, US Embassy Indonesia (Author)

EMPLOYMENT HISTORY

May 1998 - Present Self Employed Corporate Trainer
Principle contracts job-by-job basis with
ERICSSON, BARTERCARD & OTHERS
March 1997 - April 1998 Senior Learning Consultant
ERICSSON ACADEMY MALAYSIA
January 1996 - February 1997 Trainer/Consultant
ACUMEN KTS SDN. BHD.
September 1993 - December 1995 Account Director/Creative Director
ASIAN ADVERTISING (M) S/B.
October 1992 - May 1993 Independent Finance-Broker
FINANCIAL SOLUTIONS PTY LTD.
September 1988 - September 1992 State Leasing Manager Queensland
METWAY FINANCE LTD.
June 1986 - August 1988 State Sales Manager
EQUITICORP FINANCE LTD, QLD.
May 1985 - May 1986 Owner/Franchisee
NU-STEEL KIT HOMES.
Thereafter silent partner until 1990
January 1970 - April 1985 Various positions culminating in Branch Manager Brisbane CAGA/CUSTOM CREDIT CORP. LTD.

PERSONAL DATA (SOME ARE OPTIONAL)

DATE OF BIRTH: November
NATIONALITY: Australian
MARITAL STATUS: Married
HEALTH: Excellent
INTERESTS: Reading, Travel, Photography, Cars, Rotary, Scuba Diving
EDUCATION: Higher School Certificate, N.S.W. Australia, University entrance
One-Year Newcastle University Commerce

FORMAL TRAINING: A large number of courses including;
o Xerox Professional Selling Skills
o Public Speaking Skills
o Commercial Banking Company of Sydney Ltd - Management and Senior Management Courses
o Australian Administrative Staff College - Mount Eliza, 5 week Management Development Program
o Train the Trainer
o Situational Leadership
o The Psychology of Selling
o Dispute Resolution

REFERENCES Supplied on request

CONTACT DETAILS Website: www.orglearn.org
Email: rictownsend@yahoo.com

Mob Tel:
Address: Bali




Copyright Orglearn - Richard Townsend 2009-2014